Refund policy
Purchases on Moonbrand go through Dodo Payments, our authorised reseller (merchant of record): Dodo Payments collects the payment, issues the invoice and handles refunds, together with us.
If you change your mind, within 14 days
You can ask for a refund within 14 days of the first payment of a subscription or of buying a top-up, without giving a reason. If you have already used credits in the meantime, the refund may be reduced in proportion to the credits used.
Renewals
The subscription is monthly and renews automatically. Renewal payments are not refunded, except where the law of your country requires it. You can cancel at any time: the subscription stays active until the end of the month already paid, with no further charges.
Changing plan
If you move up a plan you pay the difference for the remaining days of the month straight away. If you move down you pay nothing: the new price starts at the renewal and until then you keep the credits of your current plan.
If something doesn’t work
Email us at info@moonbrand.app: we’ll try to fix it and, if we can’t, we’ll look at a refund with Dodo Payments even after the 14 days.
How to ask
Email us at info@moonbrand.app with the email address you used to buy: our address is also in the receipt email from Dodo Payments. Receipts and your subscription are also in the Dodo Payments customer portal (customer.dodopayments.com). The refund is issued by Dodo Payments and goes back to the payment method you used within 14 days of approval. With the refund, the credits of that purchase are removed and, for a subscription, the plan ends.
When no refund is given
In case of fraud, refund abuse or breach of the terms of use. This does not affect the rights the law of your country gives you, including those under the Dodo Payments buyer terms.
Moonbrand is a service of Blusail Technologies S.r.l.s., Via Atlantico 43 B, 74122 Taranto (Italy), VAT no. IT03419820737.